You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, you will receive a full refund to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details.
Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect your return. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
For items purchased using promotional codes or gift cards, refunds will be issued in the original form of payment whenever possible. If returning a gift, the refund will be issued to the original purchaser.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time for the refund to be posted to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact our customer service team with your order details and proof of return. We will investigate the matter and work with our payment processor to resolve any issues.
In cases where a refund was issued but never received, we may need to cancel the original refund and issue a new one. This process may take additional time, and we appreciate your patience while we resolve the matter.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
